HomePortfolioHow FedEx Settled an ADA Non-Compliance Lawsuit

How FedEx Settled an ADA Non-Compliance Lawsuit

In 2012, FedEx was sued by the National Association of the Deaf (NAD) for failing to provide adequate accommodations for deaf and hard-of-hearing individuals using its website and mobile applications. The NAD alleged that FedEx violated the Americans with Disabilities Act (ADA) by not providing accessible features, such as captioning for videos and audio content, and failing to provide alternative text for images.

The case was settled in 2014 with a consent decree requiring FedEx to implement a number of changes to its website and mobile applications to ensure they were accessible to individuals with disabilities. These changes included adding alternative text for images, ensuring that videos were captioned, and providing accessible forms and documents.

In addition to making these changes, FedEx was required to appoint an ADA compliance officer, establish policies and procedures for ensuring accessibility, and provide training for employees on ADA compliance.

The case served as a reminder to companies of the importance of ensuring their digital properties are accessible to all individuals, including those with disabilities. Failure to comply with ADA regulations can result in legal action and costly settlements, as well as damage to a company’s reputation.

In the case of FedEx, the company’s settlement agreement with the NAD demonstrated its commitment to accessibility and ensuring that all customers, regardless of disability, could use its digital services. By implementing the required changes and establishing new policies and procedures, FedEx was able to improve its online presence and avoid further legal action.

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