HomePortfolioThe Domino’s ADA Lawsuit: What You Need to Know about the Settlement and the Impact on Your Business.

The Domino’s ADA Lawsuit: What You Need to Know about the Settlement and the Impact on Your Business.

In 2016, Guillermo Robles, a blind man, sued Domino’s Pizza over the company’s website and mobile app, claiming that they were not accessible to him and violated the Americans with Disabilities Act (ADA). The plaintiff alleged that he was unable to order pizza online or through the app, as the website and app lacked certain accessibility features, such as screen-reading software.

Domino’s argued that the ADA did not apply to websites and mobile apps, and that imposing accessibility requirements on businesses would violate their due process rights. However, the Ninth Circuit Court of Appeals rejected this argument, stating that the ADA applies to the services of a place of public accommodation, which includes websites and mobile apps.

In October 2019, the Supreme Court declined to hear the case, which effectively allowed the lower court ruling to stand. This decision meant that businesses could be held liable for having inaccessible websites and mobile apps, even if there were no specific regulations that required them to do so.

As a result of the lawsuit, Domino’s was ordered to make its website and mobile app accessible to people with disabilities. In 2020, the company settled with the National Federation of the Blind, agreeing to adopt accessibility standards and implement procedures to ensure that its website and mobile app are accessible. The settlement also included a payment of $6 million to the plaintiff and his legal team.

The Domino’s ADA lawsuit serves as a stark reminder that website accessibility is not just a moral obligation but a legal one. Businesses that fail to provide accessible websites and mobile apps risk facing expensive lawsuits and damaging their reputation. It is crucial for businesses to proactively address website accessibility and prioritize the needs of all customers, including those with disabilities.

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